FT - Computers/Tablet Specialist - Team Leader
Best Buy
To sell, service, and educate my customers on the latest solutions available in computers, tablets, along with other electronic devices. My main, and own personal goal; was to made sure that every single customer I dealt with left the building just having had the best retail experience of their lives.
The instant a sales discussion begins, I personally become the customers face of, or direct link to Best Buy. As the face of Best Buy; I have always felt that to do anything less than provide the best possible shopping experience, products, and solutions available, not only reflects negatively on the company, but on myself as well.
I put in place a more personal approach to sales, for both myself and my team. Simply by being honest, knowledgeable, and most importantly patient, one is able to easily develop a rapport with any customer, and find out what the customer really wants for his or her needs, even if they don't know themselves what exactly it is that they want. However if that bond of trust has been built your customer will be more inclined to listen to your opinion about what to purchase, and act on it. This had an almost immediate effect on how trusting and receptive our customers became to our ideas.
My combination of Retail Sales, Customer Service, and Leadership Techniques resulted in nearly all 100%'s on my (as well as my team's) customer satisfaction surveys (CSS), along with the highest profitability of any salesman in my department for the great majority of time I was under BestBuy's employe.
The level of personalized service I provided my customers was so above and beyond that of even the most over the top, 'high achieving' BestBuy sales people, that I had soon developed a group of customers who would only buy from me. Either waiting for me to free up, while ignoring other associates, or calling ahead in case it was my day off. This behavior was the ultimate vindication of my relationship with customers, as well as my sales techniques.
The instant a sales discussion begins, I personally become the customers face of, or direct link to Best Buy. As the face of Best Buy; I have always felt that to do anything less than provide the best possible shopping experience, products, and solutions available, not only reflects negatively on the company, but on myself as well.
I put in place a more personal approach to sales, for both myself and my team. Simply by being honest, knowledgeable, and most importantly patient, one is able to easily develop a rapport with any customer, and find out what the customer really wants for his or her needs, even if they don't know themselves what exactly it is that they want. However if that bond of trust has been built your customer will be more inclined to listen to your opinion about what to purchase, and act on it. This had an almost immediate effect on how trusting and receptive our customers became to our ideas.
My combination of Retail Sales, Customer Service, and Leadership Techniques resulted in nearly all 100%'s on my (as well as my team's) customer satisfaction surveys (CSS), along with the highest profitability of any salesman in my department for the great majority of time I was under BestBuy's employe.
The level of personalized service I provided my customers was so above and beyond that of even the most over the top, 'high achieving' BestBuy sales people, that I had soon developed a group of customers who would only buy from me. Either waiting for me to free up, while ignoring other associates, or calling ahead in case it was my day off. This behavior was the ultimate vindication of my relationship with customers, as well as my sales techniques.
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